3. Order, Shipping & Returns

🛍️ Orders

    All sets are handcrafted with care. Please allow 1-3 business days for processing before shipping.
    If you need your set by a certain date, please contact us through email or Instagram to inquire. We will try our best to accommodate.
    Once an order is placed, we cannot make changes or cancellations after 24 hours.
    Full payment is required at checkout to confirm your order.

    📦 Shipping

    We offer free shipping on orders over $150 CAD within Canada.
    Shipping times vary by location and do not include weekends or holidays.
    Customers are responsible for any customs or duties fees incurred.
    Once shipped, SWEET:ON is not liable for delays, lost, or damaged packages.

    🔄 Returns & Exchanges

    All sales are final.Due to the handmade nature of our products, we do not accept returns or exchanges.
    ⍤If you encounter any issues with your order, please contact us at sweeton.ca@gmail.com with your order number and details.

    💳 Payments

    We accept major credit cards and secure payment methods.
    Chargebacks are not permitted; initiating one may result in being blacklisted from future purchases.